Returns

Definition of Returns

Returns involve the process where consumers send back purchased products, typically due to issues like dissatisfaction, defects, or incorrect shipments.

Seller’s Responsibilities

• Return Policy: Sellers must clearly outline their return policies, including timelines, conditions for acceptance, and the process for consumers to follow.
  
• Processing Returns: Sellers are responsible for handling returns promptly, ensuring that they process exchanges, store credits, or refunds according to their stated policy.
  
• Quality Control: Sellers should verify the condition of returned items to confirm that they meet the stipulated criteria for returns.