Customer Service
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Role of Customer Service
Customer service plays a pivotal role in maintaining customer satisfaction and handling post-sale interactions, including inquiries, complaints, and after-sales support.
Seller’s Responsibilities
- Availability: Sellers must ensure that their customer service is easily accessible via multiple channels (e.g., phone, email, chat).
- Resolution of Issues: Sellers are responsible for resolving any issues raised by consumers, including disputes about products or services.
- Training: Sellers should train their customer service team to handle queries effectively and uphold the standards of service expected by consumers.