My Order Has Not Been Delivered

When you place an order through Refurbished.store, we strive to ensure a smooth and timely delivery. However, if it happens that you have not received your order as expected, here are steps you can take to resolve the issue:

Check Your Order Status:

Log in to your account on Refurbished.store and check the status of your order under 'My Orders'. Here, you can see if your order has been shipped and if there are any updates or changes in the expected delivery date.

Review the Order Confirmation:

After placing your order, you will receive an order confirmation by email. This confirmation contains important information about your order, including the seller's contact details and the tracking number.

Contact the Seller:

• If your order is displayed as 'shipped' but has not yet arrived, we recommend contacting the seller directly. The seller's contact details can be found in the order confirmation you received by email.
  
• The seller is your first point of contact for questions about the shipment and delivery of your order and can provide the most direct and rapid assistance.
  

Contact Courier Service:

If available, use the tracking number from your order confirmation to track your package on the website of the courier service (such as PostNL, DHL, etc.). This can provide additional information about the location of your package or any delays.

Refurbished.store Customer Service:

If you still encounter problems receiving your order after contacting the seller, you can always contact our customer service. We are ready to help you further and resolve any issues.

We understand that waiting for an order can be frustrating, and we appreciate your patience as we work together to deliver your order as quickly as possible.