Dispute with the seller

At Refurbished.store, we strive to ensure that every purchase goes smoothly. However, if you experience a problem with an order or have a dispute with one of our sellers, please follow these steps to resolve the issue:

Resolve the Dispute with the Seller:

• First, contact the seller to try to find a direct solution. You can find the seller's contact details in the order confirmation you received by email or through your account under 'My Orders'.
  
• Discuss the issue clearly and give the seller a chance to resolve the dispute to your satisfaction.
  

Document Your Communication:

Keep a clear record of all communication with the seller, including emails, messages, and phone calls. This can be useful as a reference while resolving the dispute.

Contact Refurbished.store:

• If the dispute is not resolved satisfactorily after direct contact with the seller, you can contact us for support. Use the contact form on our website, send an email to our customer service at [email protected], or create a ticket.
  
• Provide a clear description of the problem, what you have already tried to resolve it, and any relevant communication with the seller.
  

Escalation of the Dispute:

• Depending on the nature of the dispute, Refurbished.store may mediate between you and the seller to reach a resolution. We aim to resolve each dispute fairly and as quickly as possible.
  
• In cases where a resolution through our platform is not possible, we may advise on further steps, which could range from legal advice to engaging external dispute resolution.
  

Consider Alternative Dispute Resolution:

For issues that cannot be resolved internally, you may consider using Alternative Dispute Resolution (ADR), such as mediation or arbitration.

We understand that disputes can be stressful, and we are here to help keep your experience with Refurbished.store positive. Your satisfaction is our priority, and we work hard to ensure that each issue is addressed fairly and effectively.